Checking into a room or property

Collecting Keys

Assuming all paperwork is complete and your first rent payment has been paid, you may make an appointment to collect your keys on or after the start date of your tenancy agreement. Simply contact our office during office hours to arrange this appointment.

IMPORTANT: Please bring with you either your passport or driving licence as identification when collecting the keys. We cannot issue keys, under any circumstances, if you do not produce appropriate ID.


When you collect your keys you will be given an inventory to check. An inventory lists all the items in your room or property and also the condition of the property when you move in. It is important that you check this inventory for its accuracy, sign the inventory and return it to our office within 7 days of collecting your keys. It is also an opportunity to take photographs of the property for your own records.

Why an inventory is important

Upon vacating your room or property your inventory will be used to compare the condition and items in your property when you moved in versus the condition and items listed when you vacate. You may be charged for any discrepancies.

Meter readings

If you are liable for gas, electric or water, please ensure that you take a meter reading. If you are not responsible for the utility bills then this is not necessary unless you have a ‘fair usage’ policy in your agreement.

If you are responsible for the utility payments, please ensure that you inform the suppliers that you are the new tenants. If you are not sure how to do this, please ask a member of our team who will be happy to help.